Support

Help with RoxCrew

Members: your gym runs its board — ask them first. Gym owners and anything else: crew@roxcrew.app. We answer within one business day.

I’m a member

How do I get on my gym’s board?

Open your gym’s link (yourgym.roxcrew.app, or pick the gym in the app), tap Sign up, and enter the name you registered with HYROX — “Timothy”, not “Tim” — plus the race. No account, no password. Your heat time, bib and live link fill in when HYROX publishes the start list, about three days before the race.

It says “Not on the HYROX start list under this name”

Your entry name doesn’t match your HYROX registration. Tap your entry, fix the spelling, and it’s picked up on the next check (within the hour). If you registered under a different name for an older race, use “I raced under another name” on the Results tab so both show on one card.

My results are wrong or missing

Results come from HYROX’s public results and are matched by name. On the Results tab, “That’s me” confirms a result and “Not me” removes it. Races usually appear within a day or two of HYROX posting official results.

How do I remove myself?

Tap your entry on the board and choose remove. To be taken off a gym’s roster entirely, ask the gym owner — they can do it from their Roster page.

Notifications

In the RoxCrew app, allow notifications when asked to get ticket drops, heat times, and race-day updates for your gym. Turn them off any time in your phone’s Settings → RoxCrew. To follow a different gym, scroll to the bottom of the board and tap Switch gym.

I run a gym

Setting up

Sign in at roxcrew.app/login with your email (we send a link, no password). Name your gym, pick your address, upload a logo, and share the link or the QR flyer. Members add themselves; you never manage accounts.

Billing

Club is $39/month or $349/year per gym, billed by Stripe. Change card, download invoices, or cancel from the dashboard’s Manage billing. Cancelling stops the next charge; your board stays up until the end of the paid period.

Alerts

Owners and any addresses you add get email alerts: tickets dropping, released or selling out for races your members are on; heat times landing; entries that need a look; race-day up-next and finishes. Members get the same in the app. Mute everything from the dashboard.

Deleting a board

Email crew@roxcrew.app from your owner address and we’ll delete the gym and everything on it within two business days.

Something else?

Bugs, feature ideas, a race that isn’t on the calendar, a ticket count that looks wrong: crew@roxcrew.app. Tell us the gym and the race and we’ll take it from there.